Shipping
Shipping
We currently ship to the continental United
States, Alaska, Hawaii and Puerto Rico. For any other locations please see
'International Shipping' below. We do not ship to any address that UPS cannot
deliver to. This includes APO and PO Box addresses.
US customers have the option of choosing UPS Overnight, 2nd Day Air or 3 Day
Express service, for an additional fee.
International Shipping
International orders are an important part of how we serve our customers around
the world.
To place an international order, browse our web site and add items to your cart
as usual. During the checkout process you will be provided with shipping options
to your delivery address. Please email us and we will calculate the shipping fee
for you.
We’re unable to calculate duties or taxes
as this varies per country. Important: You will be responsible for paying any
duties and taxes if there are any incurred when the shipment arrives. Failing to
pay these fees will constitute an immediate non-return policy
Security
Cosmos-Sound.com uses the latest in SSL
encryption technology to make sure your order is secure. Credit card numbers are
encrypted before they reach our servers to provide an extra level of protection.
Additionally, every order is analyzed and verified for fraud by our verification
dept as an added level of order protection.
Sales Tax
If your shipping address is in California,
you will automatically be charged 9.75% sales tax. Orders shipped outside of
California are not taxed.
Sales and Support
You can order online 24 hours a day, 7 days
a week. If you would like to call we'll be glad to help you with all of your
questions and concerns.
Toll Free Phone:
1-877-217-3170
Hours: (10am - 7pm PST M-Saturday)
E-Mail:
Customerservice@Cosmos-Sound.com
Returns
For fastest processing, please email us to
get an RA# (Return Authorization number).
Orders returned without RA # will be refused. SHIPMENTS WITHOUT AN RA # WILL BE
REFUSED. When you receive your RA# from us, it will include the proper address
to send the return. Note that inbound and outbound shipping charges are not
refundable or reimbursable under any circumstance. Additionally if your purchase
was eligible for free shipping, the cost of shipping will be deducted from any
refund. Also note that we cannot take back any return without the original
manufacturer's box and packing materials. Be sure to keep all of this until you
are absolutely sure you won't be returning it!
Excluded Items - The following items cannot be returned to Cosmos-Sound.com
for any reason: microphones, microphone accessories, special orders,
manufacturer drop ship, discontinued items. The manufacturers of these items
require that all returns go through them via included warranties.
Defective Items - Defective items other then those mentioned in "Excluded
Items" above may be returned within 30 days of delivery. Due to the complexity
of internet transactions, we do not offer exchanges, however we will gladly
credit the outgoing ground shipping costs of a replacement order. Please send
an email to
Support@Cosmos-Sound.com
with the order number if a replacement order is made for a freight credit.
Note: if the replacement is purchased using express shipping, only the Ground
freight delivery cost will be refunded.
Non-Defective Items - ALL non-defective items other then those mentioned
in "Excluded Items" above may be returned up to 30 days after delivery date.
These returns will be charged a 10% restocking fee. Opened items must be in
re-sellable condition and have ALL original packaging, accessories, manuals and
warranty cards included. A larger restocking fee (20-50%) will be applied if
the item is returned in a condition that prevents us from re-selling it.
Damaged Items - In the rare event that an item arrives damaged, please
refuse the shipment if the damage is external or notify us within 24 hours if
the damage is concealed. WE CANNOT ACCEPT DAMAGE CLAIMS AFTER 24 HOURS
from date of signature. Cosmos-Sound.com, at it's sole discretion, will either
ship a replacement or issue a full refund when, and if, the claim is settled
with the shipping carrier. Items shipped to freight forwarders must be
inspected for damage prior to forwarding shipment. No damage claims will be
accepted once an item has been signed for or left in possession of freight
forwarder.
Rentals & Installations
Cosmos-Sound.com Rentals and
Installations department has the tools and professional experience to
facilitate some of the worlds most complicated integration solutions. Our
consultants can design the best solution for your audio, visual, and lighting
equipment needs that are right for your environment & budget. We can ultimately
create a turnkey system that can be expanded as your needs increase. Our mission
is to provide our customers with a unique, customized, innovative solution for
their creative needs.
We Offer:
- 20 Years of combined experience
- Guaranteed trained Industry
Professionals
- The BEST pricing possible through our
retail volume discounts
- Full Manufacturer Warranties
- Rentals for your special projects !
Cosmos-Sound.com
6060 Hollywood Blvd
Hollywood, CA 90028
Toll Free Phone:
1-877-217-3170
E-Mail: Rentals@Cosmos-Sound.com
Privacy Policy
Cosmos-Sound.com respects your right to
privacy and will not distribute your personal information to any third party
that is not involved in the fulfillment of your order. If you have any questions
regarding our Privacy Policy please write to us:
Cosmos-Sound.com
6060 Hollywood Blvd
Hollywood, CA 90028
E-Mail: Info@Cosmos-Sound.com
Pricing or Description Mistakes
We do our best to make sure our prices and
descriptions are accurate. In the event that a pricing or description mistake is
made, Cosmos-Sound.com reserves the right to cancel the order at any time
and for any reason. In this case a full refund will be given for the order.
Payment Methods
We accept Visa, Master Card, American
Express, Discover & PayPal. We do NOT accept personal checks or money orders.
We strongly encourage you to pay by credit card for your own protection. It is
the safest and fastest method of payment.
Order Processing
Orders may take up to 1-2 business days for
processing and security verification. If additionally time becomes necessary we
will contact you. Most orders ship within one business day from the time the
order is placed. Orders take one to six business days to reach their
destination. In the event that an item is out of stock, you will be notified
within one business day.
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